The Problem:
Eagle Creek, a digital transformation firm specializing in Salesforce solutions, faced a surge in demand for its services due to its acquisition by ATOS and the changing post-pandemic landscape. This demand led to a scarcity of professional resources for delivering Salesforce projects, putting the timely execution of projects at risk.
The Challenges:
Resource Shortage: The increased demand for Salesforce services led to a shortage of skilled professionals to execute projects.
Timely Execution: Ensuring the timely delivery of projects to clients despite resource constraints.
Solution:
Eagle Creek identified Ideators as a channel partner to address its resource shortage and ensure the timely delivery of projects.
- Selection Factors: Ideators' capability to provide qualified Salesforce developers and engineers for projects at any stage.
- Project Phases: The project spanned three phases, involving initial engagement, reviewing Ideators' previous work, and discussing project details.
Roadmap/Milestones:
- Initial Engagement: Identifying Ideators as a resource solution partner.
- Review of Previous Work: Evaluating Ideators' Expertise in the ERP and CRM sector.
- Project Commencement: Discussing project details, reviewing RFPs, and initiating the project.
Outcome/Results:
- Efficient Resource Incorporation: Ideators successfully fulfilled Eagle Creek's need for dedicated Salesforce developers to execute projects.
- Client Satisfaction: Direct client feedback highlighted the positive impact of Ideators' remote dedicated developers.
Testimonials/Feedback:
Eagle Creek acknowledged Ideators' commitment, solution-oriented approach, and result-driven expertise.
Most Impressive Aspect Of Ideators:
Eagle Creek was particularly impressed by Ideators' commitment to delivering results and their expertise in the ERP and CRM sector.
Areas For Improvement:
Ideators were provided suggestions to focus on refining their scheduling and timeline management practices while recognizing their overall performance as commendable.